There are so many ways to communicate these days, and as a small business, you probably think you can do without an office phone? Think again. Phone systems are a must for any small business. When the stakes are high, queries complex, or quick action needed, there’s nothing quite like picking up the phone to drive results and provide top customer service.
So, what do you need to know, or more importantly how do you know what telephone system is right for you?
In a nutshell, there are three main types of phone systems:
Key System Unit (KSU)
It’s wireless and affordable and works just like a home phone. But it’s not portable or flexible, and has a restricted number of phone lines that can be incorporated into it (usually between 10 and 40) which is a problem if your business is looking to grow.
Private Branch Exchange (PBX)
It uses outside lines for external calls and your internal ones can be connected to a public telephone network or go over the internet. Today, most PBX calls can be cloud-hosted.
Voice over Internet Protocol (VoIP)
Before mobile phones and wireless technology, all phone calls travelled over the PSTN (Public Switched Telephone Network). This network used circuit switches to connect calls, and all you needed was a telephone and a copper line in your building. Now in the digital age, we can run calls over the internet. This is often the most flexible and affordable option. However, it is dependent on the good wireless signal where you work.
To make the decision easier, here are some key questions to ask yourself:
What features will work for you? – Most small businesses don’t have the luxury of IT departments to help with their technological woes. Maybe you have complicated needs, or perhaps it makes sense to keep things simple.
What is your current setup? – Because VoIP requires less equipment and installation, it often helps businesses cut costs. But of course, this can depend on the current infrastructure of where you work. You could already be set up with PBX.
Are you growing? – Traditionally, PBX systems come with specific telephones. This could mean that to change the phone system, you would need to buy all new equipment too. But not always – be sure to check with the provider.
How is your internet quality? – Since VoIP systems run over the internet, even distance calls can be crystal clear. But if you live in an area where the signal is poor or unreliable, PBX may offer the most peace of mind.
How mobile are you? – If you or your staff spend a lot of time working remotely, hosted (or cloud) phone providers will help to keep you connected.
With options to suit any size business, My Business Advantage has partnered with a supplier who will listen to your needs, can negotiate better terms and offer a chance to trial the right phone system for your business. Think of us as your outsourced procurement team. This service is 100% free and there is no obligation. So, using this benefit could be a good call.